Last updated: August 21, 2026
HK Army ships worldwide from our warehouse in Long Beach, California. This policy covers order processing, delivery timelines, and carrier rates.
2-Day Fedex will ship next available business day. Weekend orders will ship Monday.
Order Processing
Orders are processed Monday through Friday, excluding U.S. holidays.
- Processing time: 1–2 business days for in-stock items
- Order cutoff: Orders placed after 12:00 PM PST begin processing the next business day
- Peak periods: Processing may extend to 3–5 business days during new product launches or major holidays.
- Expedited shipping: Orders with expedited shipping process on the next available business day, e.g. weekend orders will be shipped on Monday.
You'll receive an order confirmation email at checkout and a second email with tracking once your order ships.
Custom and made-to-order items including custom jerseys, pants, and team apparel — are produced to order and are not covered by standard processing times. Estimated production windows are listed on each product page. To find the status of your custom item, visit https://customtracker.hkarmy.com. Custom Headbands and Custom Jerseys typically require 30–45 days for production before they ship.
If your order contains made-to-order items and in-stock items, we process an immediate shipment with available inventory. You will receive 2 separate shipping notifications. The second shipment containing your custom item is free. Custom items are not marked fulfilled until they are produced and physically shipped; all in-stock items ship immediately, and once the custom item ships we mark the entire order as fulfilled.
Free shipping on domestic orders over $150, excluding Alaska, Hawaii, and U.S. territories.
Paintballs are shipped ground only. We do not ship paintballs to Puerto Rico, Alaska, Hawaii or other U.S. territories.
Shipping Rates and Methods
Shipping is calculated at checkout based on the weight, dimensions, and destination of your order. Live rates are pulled directly from USPS, UPS and FedEx.
Domestic (United States)
| Method |
Estimated Transit Time (Avg) |
| USPS First-Class |
3–7 business days |
| UPS Ground |
3–7 business days |
| FedEx Home Delivery |
3–5 business days |
| FedEx 2-Day |
2–3 business days |
Transit times are carrier estimates from the date of shipment, not the date of order, and exclude weekends and holidays. Neither HK Army nor the carrier guarantees delivery dates on standard service.
We are not responsible for carrier delays due to weather, natural disasters, or other unforeseen circumstances. We are not responsible for carrier errors that include as mishandled packages, incorrect address deliveries and inefficiency for package tracking, scanning or arrival timelines. If your tracking information states that your package was delivered but you did not receive it, please contact the shipping carrier directly. For lost or damaged shipments, please report the issue to us within 7 days of the delivery date.
International
We ship to most countries via FedEx. International transit typically runs 7–21 business days depending on destination and customs clearance.
International customers are responsible for all duties, taxes, and brokerage fees assessed by the destination country. These are collected by the carrier at delivery and are not included in the shipping rate charged at checkout. Refused shipments that are returned to us will be refunded less original shipping and any return freight charges.
Address Accuracy
Enter your shipping address exactly as your carrier recognizes it. HK Army is not responsible for orders delivered to an incorrect or incomplete address supplied at checkout.
- Address changes can only be made before an order enters fulfillment. Contact us immediately at https://www.hkarmy.com/apps/redo/faq/. We cannot guarantee a change once the order is picked.
- Carrier address corrections may incur a fee, which will be passed through to you.
- APO/FPO/DPO: We ship to military addresses. Transit times vary significantly and tracking may be limited once the package enters the military mail system.
Large orders may ship in multiple boxes, sometimes on different days, at no additional cost to you.
Green Gas (Hazardous Materials) Shipping Restrictions
Due to federal safety regulations regarding the transport of compressed gases (Hazardous Materials), we are subject to the following restrictions:
- Contiguous United States Only: We can only ship Green Gas to the lower 48 states.
- Excluded Locations: We cannot ship this product to Alaska, Hawaii, Puerto Rico, Guam, or any other U.S. Territories.
- No International Shipping: This item is unavailable for export outside of the United States.
- Ground Shipping Required: All orders containing Green Gas must be shipped via Standard Ground transportation. Express or Air shipping methods (Next Day Air, 2-Day, etc.) are strictly prohibited by law.
Note: If an order is placed with a shipping address outside of the lower 48 states, the Green Gas portion of the order will be cancelled and refunded.
Lost, Stolen, and Damaged Shipments
Packages Marked Delivered
Once a carrier confirms that an order has been delivered to the shipping address provided at checkout, HK Army is not responsible for loss or theft that occurs after delivery.
HK Army does not provide refunds, credits, or replacement orders for packages that are stolen after confirmed delivery, except where required by applicable law.
If tracking shows your package as delivered but you cannot locate it:
- Check around the delivery location, including side doors, garages, mailrooms, parcel lockers, and other areas where the carrier may have left the package.
- Check with household members, neighbors, building management, or front desk personnel who may have accepted the delivery.
- Contact the carrier to request additional delivery information or confirmation.
- If you believe the package was stolen after delivery, we recommend filing a report with your local law enforcement agency.
You may also contact HK Army at
https://www.hkarmy.com/apps/redo/faq/
and we will assist with available carrier information or the claims process when applicable. Assistance with a carrier investigation does not guarantee a refund or replacement.
Carrier Loss or Misdelivery
A package that is lost in transit or delivered by the carrier to an address other than the shipping address provided on the order is not considered a stolen package under this policy.
If tracking has stopped updating for more than 7 business days, or there is evidence that the carrier delivered the package incorrectly, contact us and we will work with the carrier to investigate the shipment.
Damaged Shipments
If your package arrives damaged, photograph the shipping box, shipping label, packaging, and damaged contents before discarding anything. Contact us within 7 business days of delivery.
Please retain all original packaging while the claim is being reviewed, as the carrier may require photographs or inspection of the packaging and merchandise.
Returns, Exchanges and Warranties
To submit an exchange or warranty request, visit https://returns.hkarmy.com.
Event and Tournament Orders
Ordering for an event? Plan ahead. We recommend placing orders at least 14 business days before you need them, and we cannot guarantee delivery in time for a specific event date on standard service. If you have a hard deadline, reach out at contact@hkarmy.com before ordering and we'll advise on the best method.
Questions
Visit https://www.hkarmy.com/apps/redo/faq/ for more information.
